GDPR Enquiries & Data Subject Requests

This page provides comprehensive information on how you can contact us regarding the protection of your personal information or submit a formal data subject request pursuant to the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. Direct Communication Channel

Should you have any questions concerning the content of https://astrobg.eu, our data governance policies, the records retained from your astrological consultations, or should you wish to exercise your statutory rights, you may reach us directly via:

• Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Rights of Data Subjects

In accordance with Articles 12–23 of the GDPR, every user and client of the Website is entitled to the following enforceable rights:

• Right of Access (Article 15): To obtain confirmation as to whether your personal data is being processed, and to receive a clear copy thereof (including submitted birth parameters, notes, and correspondence).
• Right to Rectification (Article 16): To request the prompt correction of inaccurate data or the completion of incomplete records (such as amending an inaccurate time or place of birth).
• Right to Erasure / "Right to be Forgotten" (Article 17): To request the complete deletion of your personal records from our systems and working archives (excluding statutory accounting records that we are legally mandated to retain).
• Right to Restriction of Processing (Article 18): To obtain a temporary suspension of data processing under certain statutory circumstances.
• Right to Data Portability (Article 20): To receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object (Article 21): To object at any time to the processing of your personal data based on legitimate interests or for direct marketing communications.
• Right to Lodge a Complaint: To submit a formal grievance to the competent national supervisory authority.

3. Request Submission Procedure

To exercise any of your statutory rights, please send an email to:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

To ensure your enquiry is processed promptly and accurately, please include:

1. Your full first name and surname;
2. The email address used when booking a consultation, ordering digital content, or conducting prior correspondence;
3. A clear and specific description of your request (for instance: permanent deletion of birth data from our consultation archive, request for personal data records, or updating birth metrics).

We will review your submission and provide a formal written response within the statutory timeframe of up to 30 calendar days from receipt.

4. Identity Verification and Security Standards

All received requests are processed under strict professional confidentiality. To prevent fraudulent misrepresentation, safeguard customer privacy, and prevent unauthorized disclosures, we reserve the right to request additional verification (such as email authentication from the address associated with the service booking) to ensure the applicant is indeed the verified data subject.

5. Competent Supervisory Authority

If you consider that the processing of your personal data infringes applicable European Union or national data protection laws, you retain the statutory right to lodge a complaint with the competent supervisory authority in the Republic of Bulgaria:

• Authority: Commission for Personal Data Protection (CPDP / КЗЛД)
• Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
• Telephone: +359 2 915 3580
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Website: www.cpdp.bg